Physical goods
The product page and checkout show available delivery arrangements, destination restrictions and delivery charges before you place the order. Enter your delivery country and postcode to obtain the applicable available method. If no delivery method or confirmed quotation is available for your destination, contact us before paying; we do not advertise unverified worldwide free shipping.
Use the product-specific delivery estimate or the delivery date agreed in your quotation. If no other period is agreed, consumer goods are delivered without undue delay and normally no later than 30 days after the contract is concluded. If a delay occurs, we contact you; your statutory rights to require delivery or cancel remain unaffected. We bear the transport risk until delivery to you, except where you independently commission a carrier not offered by us.
Digital products and hosted services
Software is supplied through the account, activation or download route identified on its product page. Hosted access is enabled only after the required account and payment checks. No physical shipping charge applies to a purely digital order. A free trial starts only through the activation action described for that service.
Configuration and availability
Read each configuration carefully: an operating system or storage device is included only when expressly listed. For high-value systems, specialist delivery or a destination without a checkout shipping option, request a written quotation using our contact details. We confirm availability and any special handling cost before accepting a different arrangement.
Damage, returns and support
If delivery is damaged, contact us promptly with the order number; documenting visible damage helps the carrier investigation but does not remove your statutory rights. See Returns & Withdrawal for returns and defective goods. Contact info@platinium.tech or +371 2022 0929.