Physical Goods
The product page and checkout show the available delivery options, any destination restrictions and shipping costs before you place your order. Please enter your delivery country and postal code to see the shipping methods available to you.
If no shipping method or binding quotation is available for your destination, please contact us before making a payment. We do not offer unverified, blanket worldwide free shipping.
Please refer to the product-specific delivery estimate or the delivery date agreed upon in your quotation.
Unless a different delivery period has been agreed upon, consumer goods will be delivered without undue delay and no later than 30 days after the contract has been concluded.
If a delay occurs, we will contact you. Your statutory rights, including the right to request delivery or withdraw from the contract, remain unaffected.
We bear the transport risk until the goods are delivered to you and commission a transport company for this purpose.
Digital Products and Hosted Services
Software is provided through the method specified on the respective product page, such as access through your customer account, activation or digital download.
Access to hosted services is enabled only after successful verification of your account and payment.
No shipping charges apply to orders consisting exclusively of digital products.
A free trial period begins only when the activation procedure described for the respective service has been completed.
Configuration and Availability
Please review each product configuration carefully. An operating system or storage device is included in the delivery only if explicitly stated in the product description.
For high-value systems requiring special delivery arrangements, or destinations for which no shipping option is available during checkout, please request a written quotation through our contact channels.
We will confirm product availability and any additional handling or delivery costs before entering into a corresponding agreement.
Damage, Returns and Support
If your delivery arrives damaged, please contact us promptly and provide your order number.
Documenting visible damage helps us investigate the matter with the transport provider but does not affect your statutory consumer rights.
Information about returns and defective products is available in our Returns & Withdrawal section.
For assistance, please contact:
SIA Platinium
Email: info@platinium.tech
Telephone: +371 2022 0929